♡ Delivery & Returns

Delivery

As an independently owned business every order is important to us, we pack each order ourselves and we do our best to give you a fast and efficient service.

Express delivery  £4.99  UK 1-3 days

Standard NI delivery 1-5 days

(Items are despatched Monday - Friday before 3pm)

Orders are NOT processed on Saturdays, Sundays & UK Bank Holidays

We use UPS, DPD and Royal Mail for all our deliveries depending on location.

We will provide a tracking number for your order, please check your spam if you have not received it or contact us for further support

 

Standard USA  delivery £19.99

These charges are for delivery only, therefore all non-UK customers will be responsible for any import duties, charges and local taxes.

Once shipped, you will be sent your tracking number and you will be updated on your parcel's progress by either text or email. 

 

Returns

If your order is not quite as you hoped and If you would like to return an item our policy lasts 14 days.

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

As a small, independent business we currently do not offer free returns, you will be responsible for paying for your own shipping costs for returning your item. You should consider using a trackable shipping service.

To be eligible for a return, your item must be unused and in the same condition that you received it and must also be in the original packaging. Sale Items may also be returned.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 14 days after delivery

 

Shipping
To return your product, you should mail your product to:

Rainbow Colours, 22 Woodside Industrial Estate, Thornwood, Epping CM16 6LJ

Refunds 
Once your return is received and inspected, we will then issue your refund to your original method of payment. 

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@rainbowcolourslondon.com